Our aim is to please you. We are fully confident you will be pleased with your product and the speed and quality of service. We understand that each client's needs are unique, so are ready to deal with any problems that arise.ReturnsAt our site your complete satisfaction is our top priority for longterm business between us, we offer the return and exchange instruction. Before you want to return goods, please contact us via email to discuss the problem you are having first. Most of the time we can solve the problem by giving technical support and you needn't to send anything back.ExchangeExchanges are only allowed when the merchandise are defective or damaged upon receipt. Contact us firstly for further details about how to make an exchange. All items can only be exchanged for replacement at the equal price. Items must be returned within 7 days of receiving items and the customer is responsible for all the shipping charges during the whole exchange process. Please be aware that we will issue the replacements only after your returns have been received.NoteThe items must not be worn, altered, damaged or washed and must have their original tags. We do not accept returns for underwear and swimwear. Shipping fees are not refundable. The balance will be refunded to your credit card within 7 business days of the reception of the item at ssense.com offices. All returns must be authorized by us prior to the return; you will need to contact us prior to proceeding with a return. You will be provided with return instructions along with a return authorization number. The return authorization number must be clearly written on the outside of the package. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.

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